Refunds and cancellations

Last updated: 18 October 2026

Chowkly is a product operated by Svaith Labs LLP. Refunds are issued by Svaith Labs LLP to your original payment method.

Setup fee ()

• If we have not started building your page, you can cancel and get a full refund.
• If we cannot deliver your page within 7 days of receiving your details and payment, you can ask for a full refund.
• Once your page is live and you have approved it, the setup fee is not refundable, because the work is done. We will still fix any mistake we made at no cost.

Monthly subscription ( per month)

• You can cancel at any time by writing to . No more payments will be taken after you cancel.
• Your page stays live until the end of the month you have already paid for. We do not refund part of a month.
• If your page was down for more than 3 days in a row in a month because of a problem on our side, tell us and we will refund that month.

Wrong or double charges

If you were charged twice, or charged after you cancelled, write to us and we will refund the extra amount in full.

How refunds work

Approved refunds are processed through Razorpay to the card, UPI or bank account you paid with, within 5–7 working days of approval. Your bank may take a few more days to show it.

How to ask

Email with your business name and the date of payment. We reply within 2 working days.

Your customers' orders

Orders placed on a Chowkly page are between the business and its customer, who pays the business directly. Refunds for those orders are handled by the business, not by Chowkly.